Ordering FAQ
Answers before
you place an order.
Product selection
Which paper types can I enquire about?
The range includes A4 copy paper, thermal receipt and POS rolls, A4 thermal printing paper, logistics labels and thermal ticket paper.
Does a matching paper width confirm printer compatibility?
No. Check the printer model, maximum roll diameter, core and paper format. A4 thermal paper also requires compatible thermal printing equipment.
Order planning
How do I request a sample?
Send the product specification and delivery destination. Availability, preparation, cost and delivery arrangements will be confirmed for that request.
What are the minimum quantity and lead time?
They depend on the product format, packing and current order plan. These terms are confirmed in the quotation.
Can the pack carry my brand?
Brand wrapping, labels and carton artwork can be discussed. The Service page explains the files and packing information needed.
Shipment & contact
What shipment information should I provide?
Include the destination, preferred shipping method or port, and any pallet, marking or documentation requirements.
How can I reach SHENGBAO?
Email [email protected], use WhatsApp +86 13969970999, or complete the contact form.